Blitz3D executables not running on some setups
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| Hi there, I have problems with two customers (one is running Windows7 and other run WinXP): on their setup, Blitz executables won't start. I wrote a test program (in c#) that launch several test programs (available here: http://www.slide-effect.com/others/SEDiagnose3.zip ) My test program do the following: 1) run DXDiag 2) check the available resolutions 3) check the DEP settings (to check for the issue reported here: http://www.blitzbasic.com/Community/posts.php?topic=86872) 4) start a basic Blitz3D program that only print something in a log without doing any Graphics or Graphics3D command. 5) start a basic Blitz3D program that only print something in a log without doing any Graphics or Graphics3D command but with the flag NXCOMPAT to NO. (To try to address the DEP problem, more info here: http://blogs.msdn.com/b/gauravb/archive/2008/09/23/disable-dep-on-applications.aspx ) 6) start a basic Blitz3D program that only print something in a log without doing any Graphics or Graphics3D command but with the flag NXCOMPAT to YES. 7) start a basic Blitz3D program that opens a 2D Graphics window: Graphics 640,480,32,2 8) start a basic Blitz3D program that opens a 3D Graphics window: Graphics3D 640,480,32,2 9) start a basic Blitz3D program that list and display all the resolutions and mode available 10) start a basic BlitzMAX program that init the graphics using OpenGL Max2D Graphics then OpenGL Raw Graphics then D3D7 Graphics. 11) start a small C++/DirectX8 program with a spinning triangle. 12) Retrieve running processes (to check if there is a wacom tablet program that may hurt Blitz3D) 13) Finally check the Windows Event Log to know if something has been added during the test. I also asked my customer to put an exception for blitz programs in the DEP as explained here: http://www.blitzbasic.com/Community/posts.php?topic=86872 And also asked him to "turn off advanced text services for this program" (Compatibility Tab) So, when running the test, I have the following results: - All blitz3D executables did not start and return error code -1073741819 - blitzMAX executable run fine. - C++/DirectX executable run fine. - no events on the windows event log. - dxdiag seems to be ok - running processes are: Process: Rtvscan ID:2560 Process: SynTPEnh ID:3936 Process: smss ID:192 Process: svchost ID:1964 Process: ati2evxx ID:580 Process: btwdins ID:772 Process: svchost ID:2544 Process: ccApp ID:4708 Process: WDSC ID:2932 Process: wmiprvse ID:4900 Process: lsass ID:368 Process: svchost ID:2140 Process: cvpnd ID:1548 Process: acrotray ID:3320 Process: OSPPSVC ID:3860 Process: ONENOTEM ID:5876 Process: mdm ID:1736 Process: services ID:356 Process: SNAC ID:1340 Process: searchindexer ID:3308 Process: AtService ID:548 Process: DWRCS ID:940 Process: hpcmpmgr ID:3500 Process: sftlist ID:2120 Process: BDARemote ID:5904 Process: accelerometerST ID:3960 Process: WindowsSearch ID:5856 Process: searchfilterhost ID:7628 Process: ipoint ID:1472 Process: userinit ID:6640 Process: XyLoc ID:3684 Process: SmcGui ID:5884 Process: svchost ID:724 Process: hphmon05 ID:1432 Process: svchost ID:1312 Process: ISXAgent ID:3280 Process: svchost ID:1268 Process: WINPROJ ID:3276 Process: wmiprvse ID:4456 Process: SnagPriv ID:5832 Process: cisvc ID:1496 Process: vpngui ID:4844 Process: QLBCTRL ID:2084 Process: TscHelp ID:4644 Process: hpztsb09 ID:3264 Process: winlogon ID:308 Process: CardScanAgent ID:3260 Process: CcmExec ID:3732 Process: wmiprvse ID:3652 Process: agrsmsvc ID:1484 Process: Snagit32 ID:2860 Process: ctfmon ID:5840 Process: S24EvMon ID:1084 Process: FAXCTRL ID:2068 Process: DWRCST ID:3052 Process: RegSrvc ID:2260 Process: svchost ID:5436 Process: hpqWmiEx ID:6008 Process: svchost ID:680 Process: scardsvr ID:876 Process: SSOManHost ID:1072 Process: PenCommService ID:2056 Process: WDDMStatus ID:5824 Process: iexplore ID:7996 Process: RIMAutoUpdate ID:3232 Process: LMS ID:1648 Process: cidaemon ID:3124 Process: SnagitEditor ID:5980 Process: OUTLOOK ID:5604 Process: enstart ID:1248 Process: alg ID:652 Process: csrss ID:248 Process: UNS ID:2620 Process: realsched ID:3404 Process: itype ID:2916 Process: hpwuSchd ID:3796 Process: ati2evxx ID:1576 Process: spoolsv ID:228 Process: ZCfgSvc ID:2212 Process: explorer ID:3588 Process: ccSvcHst ID:1616 Process: sftvsa ID:2520 Process: Acrobat ID:5160 Process: unsecapp ID:4764 Process: WDFME ID:2792 Process: EvtEng ID:1804 Process: SEDiagnose ID:8072 Process: QDLService ID:2196 Process: wmplayer ID:5948 Process: mdvsrv ID:1872 Process: svchost ID:612 Process: svchost ID:808 Process: Smc ID:1200 Process: hptskmgr ID:6128 Process: wmiprvse ID:4744 Process: searchprotocolhost ID:5728 Process: iFrmewrk ID:1156 Process: WDDMService ID:2768 Process: iexplore ID:4540 Process: sftdcc ID:3356 Process: System ID:4 Process: wmiprvse ID:4636 Process: Idle ID:0 I am really out of ideas. Has somebody encountered the same issue? How can I know what's going on in Blitz3D startup? Is a process on the list in conflict with Blitz3D? Any idea is welcome. |
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| Since you app is crashing without even creating graphics... you should ask the users where they installed it. Maybe if it is on something like "C:\test" instead of "C:\Program Files..." it will work. Maybe they don't have the necessary permission to run the exe...? In general, this error code is: "Exception ACCESS_VIOLATION (0xc0000005)". The best test would be to ask the user to run the program as administrator, without any (Anti-Virus or Anti-Spyware) program running on background, to see if the error persists. Beware: looking on google for "error code -1073741819", I found some references to a Sasser virus! Maybe the user machine is infected? Other posts indicated problems that could be fixed by installing later service packs, installing (or re-installing) .net framework and a ton of different causes/fixes. Apparently, even Installshield have this same problem! Also, ask the users if they by any chance have a "Kensington Mouse". Look at this thread for some info. Last edited 2011 |
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| Thanks Slotman for the reply. The test programs are on the desktop of the user, so I don't think the problem comes from the location. Plus, the max and the c++ executables run ok. I will ask him if I can connect to his computer and try to kill running processes to check if there is some conflicts. I had once the 0xc0000005 exception, but in most of the cases, no exceptions, just the return vale of -1073741819. More info if the user is ok to connect to his computer. |
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| Are you able to try recreating the issue on your own system? |
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